Acceptance of Order
Any quote given by us shall not constitute an offer, and is only valid for a period of  weeks from its date of issue. A contract shall only come into existence once we confirm acceptance of a booking made by you and receive your deposit in cleared funds.
To secure your booking we ask for a deposit of 25% of the total account, with the outstanding balance to be paid 20 working days before the event. For bookings made within 20 working days of the event full payment will be required at the time of booking. We reserve the right to cancel the contract if payment in cleared funds is not received by the due date.
Payment can be made by cash or cheque (made payable to Radian Group Ltd). Please note as part of Radian Group deposits and balances paid to RKdia are secure and credited to individual clients’ accounts.
No liability is accepted for any loss, damage or consequential loss caused by the company’s failure to perform its obligations (whether that failure is due to negligence on the part of the company, its officers, employees or subcontractors or due to other causes), but nothing herein shall exclude the company’s obligation to pay compensation for death or personal injury as required by law, or limits the company’s liability for fraud or making any fraudulent misrepresentation.
Whilst every effort will be made to produce the agreed menu, in exceptional circumstances this may not be possible and we will endeavour to provide a suitable alternative that meets with your approval. Whilst we maintain hygiene standards of the highest levels and follow client’s instructions regarding menu ingredients we cannot guarantee that our food does not contain traces of nuts. It is your responsibility to notify us before a booking is made if there are any dietary requirements or allergies to be accommodated. While we will do our best to accommodate these, we cannot guarantee to accommodate every dietary requirement.
Every effort will be made to ensure the accuracy of quotations and maintain prices within the agreed quote. We reserve the right to revise the price of goods and services should there be a significant price change such as that caused by a shortage or seasonal variation; or other price increases beyond our control such as those instigated by industry suppliers. On all occasions price changes will be discussed with our customers in advance of them taking place. All prices are exclusive of VAT which is chargeable at the current standard rate, unless otherwise stated.
Amendments to numbers
We ask that final numbers are confirmed in writing, or email, at least seven working days prior to the event. Any decrease in the numbers after this date may result in a refund being unavailable for the customer.
All items hired will be delivered to the customer in good condition. We reserve the right to charge in full for any equipment damaged or lost whilst in the customer’s care.
Collection of equipment will be made at an agreed time from the event, when this is not possible we will endeavour to agree a suitable compromise. Consumable items, such as food and drink are not returnable unless agreed in writing in advance.
Our Quality Assurance procedures comply with Radian Group customer services policies. In the unlikely event that you are unhappy with the service we have provided we will do all we can to put it right. If you disagree with our response you will find details of how to escalate your complaint through our website at radian.co.uk
In the unfortunate event that you cancel your event with less than 5 working days notice we will be unable to offer a refund.
If you cancel your event with5 working days notice or more a cancellation fee of up to 25% of the total cost will be applied to cover costs already incurred and verified by receipts provided by the company.
In the very unlikely event that we need to cancel, we will give you as much notice as we can and will refund all the money you have paid to us.
These terms and any quote you have been given constitute the entire agreement between the parties. You acknowledge you have not relied on any statement, promise, representation, assurance or warranty made or given on behalf of us which is not set out in these terms and / or any quote, save only that the parties shall be free to vary the terms of the contract in writing.
For the purposes of the Contracts (Rights of Third Parties) Act 1999 and notwithstanding any other provision of this Agreement this Agreement is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.
Law and jurisdiction
The validity, construction and performance of these terms and conditions shall be governed by English law and shall be subject to the exclusive jurisdiction of the English courts to which the Parties submit.
I confirm that I have read and fully understand the Terms and Conditions as set out in the above agreement.